Traditional Wired Voice services are complex. Whether your lines are wired directly to your phones, or you have PBX system that requires complex programming and maintenance. Scalability is an issue if you don't have a PBX, but a PBX is expensive, and can bring your company to it's knees if it fails. You are trying to run your business at the speed of now, can your phones keep up?
Unified Communications puts your voice in the Cloud, and problems out of your hair. Unified Communications is exactly what it sounds like, integrating voice, video conferencing, instant messaging, presence collaboaration and call control - all at your fingertips. Add in voicemail, e-mail, text and fax - all working together. Listen to voicemail from your e-mail box, or don't listen to it - let your Unified Communications system transcribe the voicemail to text, and read it from your email. No more hunting for a pen to capture that important number.
There is a lot more to talk about when considering your Unified Communications options.
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Unified Communications has many elements that add up to one thing: improving worker productivity.
Everywhere you look during your employee’s work day are potential time wasters – trying to contact colleagues who are away from desks, attempting to schedule meetings, duplicating communications, unsuccessfully trying to find key information, dealing with unwanted communications, etc. According to a research study done by Fonality, up to 75 percent on the time wasted on the aforementioned activities can be recovered by implementing cloud-based unified communications platforms. Here’s just a few ways how:
Worker Availability: Integration with a co-worker’s email will give you the ability to know whether they are at their desk, in a meeting or currently away. Check co-worker availability and call if they are available, IM or request a call if they are not.
Call Features: There are several features that are beneficial for taking calls. Besides the all-important call screening to avoid time-wasters and telemarketers, there is also the benefit of end users being able to dial, hang up, hold, transfer, conference and move calls to their mobile phone. Not only that, users can simply click to call phone numbers and internal users in a variety of Microsoft applications such as Communicator, Outlook, Internet Explorer and Office.
Voicemail-to-text: Missed those calls and now have a bunch of voicemails? Picking up your phone, putting in a passcode and listening to every word of each one of them can take way longer than it has to. Instead, right when you receive it, your voicemail will be transcribed to text and sent to your e-mail. Rather than listening to all those voicemails, now all you have to do is scan the text to determine its importance. Your time with voicemails is easily cut in half, or even more.
Work From Anywhere: With mobile Unified Communication apps your office is wherever you need it to be. Presence data and instant messaging is right at your fingertips. Don't worry about forwarding your office phone to your smart phone - your office phone is your smart phone, and competely seperate from your personal mobile number. Make and recieve calls wherever you are, with no one the wiser that you are not in the office.
These are just a few of the many benefits to our unified communications services; please contact us to find out even more about how they can benefit you and your bottom line.